Features

Ticket

Support Mangtaa offers its user one of the best in class Ticket Management Capabilities Just consider your support Mangtaa dashboard as your mail id inbox. All your customers’ support queries through email, your website, community portals get automatically converted into tickets.


Support Mangtaa directs every ticket intelligently to the right support agent. You and your team can focus on giving your customers a refreshing support experience, without worrying about babysitting your Support Mangtaa software.

Multi Channel

Email Ticketing Each Support Mangtaa account can have an unlimited number of mailboxes, allowing you to access and manage all of your support emails in one place. Every ticket that comes in to your Support Mangtaa can be prioritized, categorized, and assigned automatically. Agents can collaborate on a particular issue using private notes.


They can also prevent multiple agents from replying to the same query, using agent collision detection. And with service level agreements, you can manage expectations with your customers, so they know when they can expect a response and when their issue will get resolved.

Features

Efficiency

Support Mangtaa Gamification No matter how much your support reps love helping customers, doing the same things again and again can get boring quickly. Support Mangtaa adds excitement and competition to your agents' jobs by bringing in game mechanics to your Support Mangtaa.


With the Support Mangtaa Arcade, every ticket becomes a chance to score more points as your agents compete with the rest of the team to win trophies and badges. Your employees get to have fun helping customers, your Support Mangtaa becomes more productive, and your customers get serviced by happy reps. Everybody wins.

Self Service

Knowledge Base With Support Mangtaa, you can help your customers get instant answers by creating a knowledge base that is available whenever they need it. Share your technical documentation, product tutorials, answers to frequently asked questions, and other tips in a single convenient place.


By setting up a knowledge base, not only will you be able to improve customer satisfaction, but you can also reduce your ticket volume. In addition, when customers do create a ticket, Support Mangtaa will also automatically display likely solutions right next to the ticket form, further improving the resolution time and reducing the number of tickets.

Features

Social Engagement

Multi-product support Support Mangtaa enables you to easily support an unlimited number of products from a single Support Mangtaa. All your tickets can flow into the same Support Mangtaa and get categorized and assigned to specific agents or teams, with ease. You can even customize specific assignment rules, different email notifications, SLAs etc. for each product. You can also control what your customers see from the outside. Each of your products can have their own support portal with a dedicated knowledge base and community forum. You can even customize the portals to reflect your company’s different brands.

Security

Custom SSL certificates Every Support Mangtaa account comes with a wildcard SSL certificate that gets enabled automatically, for your default support URL, when you sign up.


If you prefer to use your custom domain or a vanity URL for your portal, you can make it secure by using an SSL certificate. To make it easy, you can request an SSL certificate and have us enable it for your portal for you.

Features

Reporting

Track customer satisfaction with surveys Integrate satisfaction surveys into your support conversations and measure how happy your customers are with your support. Support Mangtaa helps you collect feedback directly from your requesters with every ticket you resolve and ties the feedback to your agents’ performance. You can choose to send the survey out when you want, and even send escalation emails to supervisors when somebody receives a bad rating.

Integration

Native Integrations Support Mangtaa includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others. So, if you want to connect your Support Mangtaa with another app your team is using, all you have to do is check our list. The integration is probably on it already.


Support Mangtaa is also the only Support Mangtaa that is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more.

Features

Solutions

Support Mangtaa truly believes in the fact that eliminating guess work and that’s the very reason for us to come up with a unique and separate knowledge base. This is the definitive source for accepted solutions and workarounds. With support mangtaa, even your end users can find solutions online and help themselves.


That way, customers are happy that their answers are resolved, and Scott can focus on beaming you to the right planets.

Forum

Support Mangtaa provides its users and their customers an open platform where in customers, agents and evangelists go to discuss about issues, solutions and ideas about your product. With support Mangtaa u can create internal or public forums where you directly engage with your user community.


You can even provide specialized access rights to let only certain customers view specific parts of your forums. Customers and clients can use the benefit of the rich text formatting to highlight the key point.

Admin

Rebrand your portal to reflect your theme Support Mangtaa allows you to create a seamless user experience by easily customizing your help desk to match your brand's look and feel. It allows: Control the logo and color scheme to match your company's branding without the need for technical expertise. Customize the design of your Support Mangtaa with full control of the style sheets (CSS). Choose your support URL and email address so that it matches your own domain (support@yourcompany.com).


Simplifying Customer Access We beat all your customers have a handful of login ID’s then why creating them more?

Features